Jesse Copas

My name is Jesse. I am a passionate IT professional who loves working on computing systems new and old. I take pride in my work, with a focus on creating solutions that make a difference. Whether it’s streamlining processes or developing efficient scripts, I aim to contribute positively to every project. Beyond the tech world, I find joy in tabletop gaming. Engaging in games like D&D, Terraforming Mars, and DiceForge allows me to unwind and connect with friends over shared interests.

Hewlett-Packard Enterprise Field Technician

May 2023 - Nov 2023 · HEMMERSBACH US LLC

• Responded to service tickets by driving to designated locations for device repair.
• Specialized in repairing various devices, including HP laptops and desktops.
• Proficient in troubleshooting and repairing A3/A4 printers.
• Experienced in servicing servers, performing repairs, and installing new hardware.
• Skilled in handling storage solutions as part of the repair and maintenance process.
• Experienced in the abilty to adopt new servers on-to clients networks

Network Technician Specialist

2022 - 2023 · Simple Tech Innovations

• An integral part of a collaborative three-member tech team at the MSP.
• Committed to providing top-notch customer experiences.
• Handled a wide spectrum of support, ranging from basic HelpDesk assistance to on-site support.
• Proficient in repairing equipment and setting up new computers, printers, access points, network drops, etc.
• Demonstrated versatility in addressing various technical challenges to meet customer needs.
• Created a script from scratch that fully automated our entire new computer setup GitHub

Help Desk - IT Analyst

March 2022 - Oct 2022 · University of Rochester Medical Center

• Collaborated with every University of Rochester hospital and medical center.
• Provided support for a vast array of applications, totaling over 400.
• Supported a workforce of over 45,000 employees and 20,000 devices.
• Our passionate team of 15 handled an average daily call volume ranging from 500 to 1000 calls.
• Utilized Active Directory for granting permissions.
• Leveraged Citrix Workspace as a launcher for a majority of applications.
• Utilized ServiceNow as the primary ticketing system.
• Supported a diverse range of tasks, from basic password resets and virus removal to navigating Epic with providers and nurses for comprehensive support.
• Created an Active Directory tool for fast exporting of many user’s information GitHub

Game Repair and IT Support

March 2021 - March 2022 · Dave and Buster's, Inc

As Game and IT support I maintained the systems and games both as needed and when requested. I also worked 1 on 1 with customers to resolve any issues that they may have. This involves:
• Repairing the hardware of games. This could sometimes involve full rebuilds of the cabinets.
• Replacing and updating the software for computers and games.
• Helping other employees with basic computer problems (printers, passwords, etc)

Electrical Associate

Nov 2018 - April 2020 · The Home Depot

• Solely managed the entire department, taking on responsibilities for 6-10 hours a day.
• Possessed an expertise in self-managing tasks.
• Established and maintained relationships with contractors, offering troubleshooting assistance when needed.
• Excelled in repairing both short and long-term problems for customers.
• Maintained the sales floor, ensuring a neat and organized environment for a fast and pleasant shopping experience.
• Demonstrated expertise in smart home devices, particularly in selling popular brands like Google Home, Nest, Ring, and Wyze.
• Interacted with customers, providing information and guidance on smart home products, contributing to successful sales.

CompTia A+ Certification

· CompTia

HP Enterprise Server Service Certification

· Hewlett-Packard

HP A3/A4 Printer Repair Certifications

· Hewlett-Packard

Driver's License

· New York State

DungeonMasterVault

As one of the people on the DungeonMastersVault team, I work on creating and maintaining PDFs for the creation of the sheets for the exporting DnD Characters. The project is written in Clojure allowing for high flexibility for features and stability for end-user use. The site is currently the most popular free SRD 5e DnD character creator!
You can find the project on our Github and our site here

Automated Computer Setup Script

I wrote this script in Batch to help save over an hour and half that it would take to setup new computers when I worked at Simple Tech Innovations With the main script coming in at almost 300 lines and fully customizable in it’s functions it’s a great tool for anyone that needs to setup many computers that may not have access to something like Pxe.
You can find the project on my Github

Media Transcoding Plugin

I wrote this JavaScript Plugin from scratch for the transcoding system known as Tdarr. This script allows high customizability for your desired media format including but not limited to
• Encoder - (Supports H.264,HVEC,H.265,AV1,8-bit and 10bit for all as well as CPU and GPU encoding)
• Bitrate - While most plugins and transcoding systems use a Quality profile that can give you a huge range of quality and bitrate this
allows you to set the bitrate that you know will look good and have that constent.
• Resolution Selection - This will let you Downscale the Resolution of your media to save tons of space while maintaining visual quality.
• Media Container - This allows you to select between MP4 or MKV depending on the compatibility you desire.
• Audio Type - This will transcode the audio track of the media file to the format of your choosing.
You can find this project on my Github

Lyrics4Spotify

This was a project I worked on years before Spotify added Lyrics to their apps. This uses the Spotify API to check the song that you are listening to and to then grab lyrics from MusixMatch,the same service that Spotify now uses for their lyric fetching, and displays them on your desktop using Rainmeter. You can see a video demo here and find the project here

Active Directory User Export Tool

I developed this tool to help our team at the University Of Rochester ISD Help Desk. From time to time we would be asked to obtain infomation on hundreds or thousands of users at a time. Prior to this this process was done by hand and could take the whole day(s) to complete. This allows it to be done in seconds.You can find this project on my Github

• Tabletop Games
• Programming
• Hiking
• Movies